Case Studies

Implementation Start Date:  March 30, 2022

Number of Users: 80

Tenure: 15 months

Delivered the complex strategic enterprise Benefits Realisation Management (BRM) Solution ahead of schedule and to budget and ahead of quality expectations. This service is now in high demand from the TfNSW Benefits Teams. This will be the first instance that a Sydney Metro Technology service is delivered to TfNSW.

• BRM Objectives achieved included:
  • Single source of truth and centralised record on BRM data within the Shibumi SaaS.
  • Enhanced the completeness of Benefits Realisation data, meta-data, and information management.
  • Improved the efficiency of benefits reporting. This includes Business Intelligence and interoperability with the in-flight SM and Transport for NSW (TfNSW) Data and Integration Platforms.
  • Scalable and flexible SaaS solution that can be seamlessly redeployed elsewhere in the TfNSW cluster and throughout NSW Government Agencies easily.
  • Platform that easily integrates with other salient systems (Risk, TfNSW Investment Logic Mapping Tool, TfNSW cybersecurity SSO) and will seamlessly feed into the In-Flight and Managed Data Environment.
  • Delivered the Identification and Access Management (IdAM), cyber-security controls using the Transport for NSW enterprise Azure AD for Cloud Service.
  • Delivered the API integration design that will facilitate automation with the associated Risk (ARM) and Requirements (IBM DOORS) systems. Standardised Business workflows and automated ptreviously manual tasks.
  • Received a prestigious Golden Ticket Nomination which is managed by SM CEO Peter Regan.
• Delivered the Cost X Construction Project Budgeting Tool solution to the SM Estimating Team.
• Delivered the Compliance Management Solution to the SM Legal Team to assist them in managing the SM NSW Government Audit Office Obligations in a secure, systemised fashion.
• Delivered TfNSW proprietary Property Information Management System solution to the SM Property and Acquisitions Team. All sales and payments functions will be facilitated by this service under the strategic enterprise plan.
• Created and published the Procurement Process for NSW Gov ICT Project Execution Framework Methodology (PEFM) for ICT PMO Governance.
• Delivered the Strategic Businbess Options Paper for the Commercial Management Uplift Program for Sydney Metro, Australia’s biggest public transport transformation.

Implementation Start Date:  June 3, 2021

Number of Users: 235

Tenure: 3 months

Patonga Projects successfully delivered the Asset Lifecycle Data Project for the NSW Telco Authority, a key Authority within the NSW Department of Customer Service. This included the successful delivery of a Data Management and Recommendations Report.

Deliverables:

• Asset Lifecycle System Architecture Mapping
• Asset Data Systems documentation
• Meta Data Analysis
• Asset Data Flow Analysis
• Project Closure and Recommendations Report. This included the following:
  • Roadmap Recommendations that include the following categories:
  • Organisational Structure Review
  • Enterprise Asset Management end-to-end Business Data Process review
  • Data Management Strategic advice
  • Enterprise cybersecurity  review for key Asset Management Systems

Implementation Start Date:  May 18, 2018

Number of Users: 170

Tenure: 15 months

Patonga Projects was engaged to write and deliver on the enterprise ICT Strategy. The resultant technology roadmap program delivered a digitalized, integrated, scalable, agile and more automated platform. This enabled the expansion of NSWALC into new business areas which have since grown by 300%. Technology domains featured Azure, Microsoft Office 365 (SharePoint, Forms, Dynamics) Mimecast and SAP.

Delivered:

• Strategic technology planning, thought leadership and roadmap program delivery;
• Streamlined IT Service Management Model towards a subscription Software as a service (SaaS) vendor management model;
• Technical change and project management office (PMO) framework;
• Client relationship management, Mimecast email security and analytics SaaS services;
• Geospatial mapping SaaS which transformed the council’s land claiming capability;
• 80 percent of business and corporate systems to the cloud;
• A collaborative technology platform that facilitated secure expansion into land development, property management, housing, employment and training, and the Yarpa Indigenous Business hub.

Implementation Start Date:  Feb 15, 2015

Number of Users: 20,000 to 25,000

Tenure: 3 years

Patonga Projects successfully delivered 4 large, highly publicised, and complex software integration programs on time and within budget. We also delivered the relevant organisational change to embed the services using the service integration and management (SIAM) methodology. The major technology domains delivered included MS O365, SAP, Flexera, Oracle identity, AWS.

Delivered:

• End-to-end integration for the Transport for NSW (TfNSW) SAP ERP program. Delivered SAP accounting integrations in Roads & Maritime Services, Sydney and NSW Trains to legacy human resources, payment, and payroll peripheral cloud systems. Third parties included Westpac, Expense8, Taleo, and Computershare. Services were delivered to over 26k employees;
• The Oracle Enterprise Identity and Access Management (IAM) project simultaneously to the ERP program. Achieved successful integration of the Oracle solution to the transformed environment. This project included the delivery of the development environment for identity services in the cloud;
• Digitalised AI learning management system (LMS) project for Sydney Trains drivers;
• The transformative software asset management (SAM) enterprise SaaS project.

Implementation Start Date:  May 2019

Number of Users: 630

Tenure: 3 months

Patonga Projects delivered a transformative information management service to the NSW Department of Planning, Industry, and Environment.

Deliverables included formalising relevant workflows and the embedding of the service to the department. This included workflow capture, service management planning, training, communications and organisational change using the SIAM approach.